Terms of Service

1. Scope and Formation of Contract

1.1 These Terms of Service (hereinafter "Terms") govern the use of the Shopify app "EasyWiderruf" (hereinafter "App"), provided by Maik Gossen, Sole Proprietor, Wiesbaden, Germany (hereinafter "Provider", "we" or "us").

1.2 By installing the App in your Shopify store, you agree to these Terms. If you do not accept these Terms, you may not install or use the App.

1.3 These Terms apply in addition to the terms of service of Shopify Inc. In the event of a conflict between these Terms and the Shopify terms of service, the Shopify terms shall prevail insofar as they relate to the Shopify platform.

1.4 Users of the App (hereinafter "Merchant" or "you") are Shopify store operators who install and use the App in their store.

2. Service Description

2.1 EasyWiderruf provides technical tools that enable Shopify merchants to implement an electronic withdrawal function in their online store in accordance with the EU Consumer Rights Directive and the respective national implementing legislation.

2.2 The Free Plan includes the following features: withdrawal form as a Theme App Extension, confirmation emails to merchants and end customers, dashboard for managing received withdrawals, multilingual support (24 official EU languages), and anti-spam protection.

2.3 The Pro Plan additionally offers: order number verification (Order Lookup), automatic Shopify returns (Auto Returns), product exclusion via tags, custom email domain, and custom form styling.

2.4 We reserve the right to further develop, expand or modify the feature set of the App. Material restrictions to existing features will be announced at least 30 days in advance.

3. Technical Tool, Not Legal Advice

3.1 The App facilitates the technical implementation of an electronic withdrawal function. It does not replace individual legal advice and does not guarantee legal compliance for any specific case.

3.2 The Merchant remains solely responsible for complying with all legal requirements, including the correct withdrawal policy, adherence to deadlines, and the legally compliant processing of withdrawals.

3.3 We expressly recommend consulting a lawyer or specialized service provider for the legal review of your withdrawal processes.

4. Prerequisites

4.1 Use of the App requires an active Shopify store with a valid Shopify subscription.

4.2 You must be at least 18 years old to use the App.

4.3 If you install the App on behalf of a company or legal entity, you represent that you are authorized to act on behalf of that organization and to bind the organization to these Terms.

4.4 You are responsible for the security of your Shopify credentials and for all activities that occur through your account in connection with the App.

5. Plans, Pricing and Payment

5.1 The App offers various usage plans, including a free Free Plan and a paid Pro Plan. Current prices and feature details are available in the Shopify App Store and within the App under "Settings".

5.2 Billing is handled through the Shopify Billing system. All payments, invoices and refunds are processed through Shopify. The applicable payment terms of Shopify apply.

5.3 Price changes will be announced at least 30 days in advance. Continued use of the App after a price change takes effect constitutes acceptance of the new price.

5.4 Refunds are subject to the Shopify Billing policies. For questions about invoices or refunds, please contact Shopify Support or us.

6. License and Intellectual Property

6.1 We grant you a limited, non-exclusive, non-transferable and revocable license to use the App in accordance with these Terms and for the duration of your subscription.

6.2 All intellectual property rights in the App, including software, design, text, graphics, logos and trademarks, remain exclusively with Maik Gossen. These Terms do not transfer any ownership rights in the App or its components to you.

6.3 Data processed by the Merchant through the App (in particular withdrawal data of end customers) remains the property of the Merchant.

7. Usage Rules

7.1 When using the App, you agree to refrain from the following:

• Decompiling, reverse engineering, disassembling or otherwise attempting to extract the source code of the App, except where mandatorily permitted by law.
• Using the App for unlawful, fraudulent or unfair purposes.
• Submitting or causing the submission of fraudulent, fictitious or malicious withdrawals.
• Disrupting or impairing the App infrastructure, servers or networks.
• Reselling, sublicensing or commercially distributing the App or access to the App to third parties.
• Using automated systems, bots or scripts to use the App in a manner that exceeds its intended use.
• Circumventing or manipulating technical security measures of the App.

7.2 Violations of these usage rules may result in the immediate suspension or termination of your access to the App, without prejudice to further legal claims.

8. Merchant Responsibilities

8.1 As a Merchant, you are solely responsible for:

• Verifying whether the App is suitable for your specific legal requirements and business processes.
• The correct integration and configuration of the App in your Shopify store (Theme App Extension, App Proxy setup, email settings).
• The accuracy and legal compliance of all legal texts used in your store, in particular the withdrawal policy.
• The timely and proper processing of received withdrawals.
• Compliance with the GDPR and all applicable data protection regulations when processing personal data of your end customers.
• The proper configuration of App settings, including retention periods and email templates.
• Obtaining your own legal advice regarding right of withdrawal and consumer protection.

8.2 The Provider is not liable for damages arising from a breach of the above obligations.

9. Availability and Support

9.1 We strive to keep the App available around the clock. However, guaranteed availability (uptime) is not assured. Brief interruptions may occur due to maintenance, updates or circumstances beyond our control (e.g., outages at Shopify or the hosting infrastructure).

9.2 Planned maintenance that may cause noticeable interruptions will be announced in advance whenever possible.

9.3 Support is available by email at info@dd-gossen.com. We strive to respond promptly but cannot guarantee specific response times.

10. Disclaimer of Warranties

10.1 The App is provided "as is" and "as available".

10.2 To the extent permitted by law, we make no warranties that:

• the App will meet all specific requirements of the Merchant;
• the App will be error-free, uninterrupted or free from security vulnerabilities at all times;
• the App will be compatible with every Shopify theme or third-party app;
• the use of the App will ensure full legal compliance of the store with regard to the right of withdrawal.

10.3 Statutory warranty rights under German law remain unaffected.

11. Limitation of Liability

11.1 We are liable without limitation for damages resulting from injury to life, body or health caused by an intentional or negligent breach of duty on our part, as well as for damages caused by intent or gross negligence.

11.2 In cases of slight negligence, we are only liable for the breach of material contractual obligations (cardinal obligations). In such cases, liability is limited to foreseeable, typically occurring damages.

11.3 In particular, we are not liable for:

• Regulatory fines or sanctions imposed on the Merchant.
• Costs arising from competition law cease-and-desist notices.
• Damages resulting from incorrect legal texts provided by the Merchant.
• Unavailability or malfunction of third-party services (Shopify, email providers, hosting).
• Indirect damages, lost profits or data loss, unless caused by intent or gross negligence.

11.4 The total liability of the Provider for all claims arising from or in connection with these Terms is limited to the amount of usage fees actually paid by the Merchant in the preceding 12 months, with a minimum of EUR 100.00.

11.5 The above limitations of liability also apply in favor of the Provider's agents and legal representatives.

12. Term and Termination

12.1 These Terms take effect upon installation of the App and apply for the entire duration of use.

12.2 You may terminate your use at any time by uninstalling the App from your Shopify store. The contractual relationship ends upon uninstallation.

12.3 We are entitled to suspend access to the App or terminate the contractual relationship without notice if:

• You materially breach these Terms, in particular the usage rules in Section 7.
• You use the App for prohibited or unlawful purposes.
• Your Shopify account is terminated or suspended.
• We discontinue the operation of the App (see Section 14.3).

12.4 In the event of termination, you have the opportunity to back up your data via the export function in the dashboard before deletion, provided access to the App still exists.

13. Force Majeure

13.1 Neither party shall be liable for the failure or delay in the performance of its obligations to the extent that such failure or delay is attributable to force majeure events. These include, in particular, natural disasters, wars, epidemics, pandemics, terrorist attacks, labor disputes, governmental orders, cyberattacks, power outages or failures of essential third-party services.

13.2 The affected party shall promptly notify the other party of the event and its expected duration.

13.3 If a force majeure event continues for more than 90 days, either party may terminate the contractual relationship by written notice.

14. Changes to the App and the Terms

14.1 We are entitled to further develop, modify or add new features to the App at any time. Minor changes and improvements may be made without prior notice.

14.2 We may amend these Terms with at least 30 days' notice. Material changes will be communicated by email or in-app notification. Continued use of the App after the notice period expires constitutes acceptance of the amended Terms. If you do not agree with the changes, you have the right to terminate in accordance with Section 12.2.

14.3 We reserve the right to discontinue the operation of the App with at least 30 days' notice. In such case, you will be informed in due time and given the opportunity to export your data.

15. Data Protection

15.1 The protection of personal data is important to us. For details on data processing in connection with the App, please refer to our Privacy Policy.

15.2 Insofar as we process personal data of your end customers on your behalf in connection with the App, we act as a data processor pursuant to Article 28 GDPR. The details are set out in our Data Processing Agreement (DPA), which takes effect upon installation of the App.

15.3 As a Merchant, you remain the data controller within the meaning of the GDPR for the personal data of your end customers.

16. Governing Law and Jurisdiction

16.1 These Terms and all disputes arising therefrom shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and the conflict of laws rules of private international law.

16.2 The exclusive place of jurisdiction for all disputes arising from or in connection with these Terms shall be Wiesbaden, Germany, to the extent permitted by law.

17. Final Provisions

17.1 These Terms, together with the Privacy Policy and the DPA, constitute the entire agreement between you and the Provider with respect to the use of the App. Any prior agreements or representations are hereby superseded.

17.2 Should any provision of these Terms be or become invalid or unenforceable, the remaining provisions shall remain unaffected. In place of the invalid provision, such valid provision shall be deemed agreed upon that most closely reflects the economic purpose of the invalid provision.

17.3 A waiver of the enforcement of any right under these Terms shall not constitute a permanent waiver of that right.

17.4 You may not assign your rights and obligations under these Terms to third parties without our prior written consent. We are entitled to assign our rights and obligations in the context of a business transfer or reorganization.

17.5 Notices in connection with these Terms may be sent by email. Notices to us shall be addressed to info@dd-gossen.com. Notices to you will be sent to the email address associated with your Shopify account.

17.6 The German version of these Terms is authoritative. Should translations into other languages be available, they are provided for informational purposes only. In case of doubt, the German version shall be binding.

18. Contact

If you have any questions about these Terms, please contact:

Maik Gossen
Sole Proprietor
Wiesbaden, Germany
Email: info@dd-gossen.com
Web: widerruf.app

This document is provided for transparency to merchants using EasyWiderruf. It does not constitute legal advice. For specific legal questions, please consult a lawyer. Last updated: June 2026.